This page is embedded directly within your Tiendanube store, retaining your navigation menu and footer, so the experience is fully integrated with your brand.
How does it work?
When a customer clicks on the review link they receive via WhatsApp or email, they are directed to the Review Page within your Tiendanube store. The page:
Appears WITHIN your Tiendanube store (it is not an external site)
Includes your store’s header and navigation menu
Includes your store’s footer
Uses the colors and styles you configure to match your brand
Displays the product the customer purchased so they can review it
This means your customers never leave your store to leave a review. The experience is seamless and professional.
Real-Time Preview
The configuration tool has two panels:
Left panel (Settings): All options for customizing the page.
Right panel (Preview): A real-time view of how the page will look. Any changes you make are reflected instantly.
Available preview types:
1 Product: How it looks when the customer needs to review a single product
Multiple: How it looks when the order contains multiple products
Thank You: The thank-you page displayed after submitting the review
Settings Sections
The settings are organized into collapsible sections. Click on each section to expand it and view its options.
General
Background Color: The main background color for the entire page.
Header
Configure the title and subtitle that appear at the top of the page.
Title: The main text (e.g., “Leave your review”)
Title Color: The color of the title text
Title Size: The font size of the title (24-56px)
Subtitle: Secondary text below the title (e.g., “Tell us about your experience and get a 10% discount”)
Subtitle Color: The color of the subtitle text
Subtitle Size: The font size of the subtitle (12-24px)
Product Card
Configure how the card displaying the product information to be reviewed appears.
Background: Background color of the product card
Border: Border color of the card
Product Title: Color of the product name
Description: Color of the product description
Price: Color of the product price
Variant Background: Background color of the variant badge (e.g., “Size M,” “Color Red”)
Variant Text: Color of the text inside the variant badge
Form
Configure the area where the customer writes their review.
Background: Form background color
Border: Form border color
Label Color: Color of the field labels (e.g., “Your Name,” “Your Review”)
Label Size: Font size of the labels (12–18px)
Input Background: Background color of the text fields
Input Border: Border color of the text fields
Input Text: Color of the text entered by the user
Placeholder: Color of the placeholder text inside empty fields
Stars
Configure the colors of the rating stars.
Active star: Color of selected stars (when the customer clicks a rating)
Inactive star: Color of unselected stars
Button (Submit Review)
Configure the main button to submit the review.
Button text: The text that appears on the button (e.g., “Submit review”)
Button Background: Button background color
Button Text: Button text color
Font Size: Button text size (12-20px)
Product Selector Button
This button appears when the order contains multiple products. A button is displayed for each product so the customer can choose which one to review.
Button text: The text inside each button (e.g., “Leave a review”)
Button background: The button's background color
Button text: The color of the button text
Footer
Configure the text that appears at the bottom of the page.
Text: A closing message (e.g., “Your review helps us improve and helps other customers make better decisions”)
Color: Footer text color
Thank You Page - Header
After submitting the review, the customer sees a thank you page. Configure its header:
Title: Main thank you text (e.g., “Thank you for your review!”)
Title Color: Title text color
Title Size: Font size (24-48px)
Subtitle: Secondary text (e.g., “Your feedback helps us improve...”)
Subtitle Color: Subtitle text color
Subtitle Size: Font size (12-24px)
Icon Color: Color of the checkmark icon
Icon background: Background color of the circle containing the icon
Thank You Page - Discount
If you have multimedia incentives enabled (Settings > Multimedia), you can configure how the discount code is displayed here:
Important: This section is only shown to customers if they have a photo/video incentive enabled in Settings > Multimedia.
Discount Title: Text above the code (e.g., “Here's your discount!”)
Title Color: Color of the title text
Code Background: Background color of the area where the code appears
Code Color: Color of the discount code text
Code Border: Color of the border around the code area
Description: Text below the code (e.g., “Use it on your next purchase”)
Description Color: Color of the description text
Thank You Page - Button
Configure the button so the customer can continue browsing your store.
Button Text: The text on the button (e.g., “Continue Shopping”)
Button Background: The background color of the button
Button Text: The text color of the button
Save and Reset
Save: Saves all the changes you made. Changes take effect immediately, and your customers will see the new settings.
Reset: Restores the factory default settings. Useful if you want to start from scratch.
Customer Flow
To help you understand better, here’s how it works from your customer’s perspective:
The customer makes a purchase in your store
X days later (depending on your settings), they receive a message via WhatsApp/email asking for a review
The customer clicks the link in the message
The Review Page opens WITHIN your Tiendanube store, displaying your menu and footer
The customer sees the product they purchased and the review form
They select the stars, write their review, and optionally upload photos or videos
They click “Submit Review”
They see the Thank You Page with a thank-you message (and their discount coupon if they uploaded media)
They can click “Continue Shopping” to keep browsing your store
Orders with Multiple Products
When an order contains multiple products, the page can behave in two ways (depending on your settings in WhatsApp Templates):
Option 1 - Show all products: The customer sees all the products in their order and can choose which one to review by clicking the “Leave a review” button for each one. Once they finish with one, they can go back and review another.
Option 2 - Only the most expensive product: The highest-value product is displayed directly for the customer to review.
Frequently Asked Questions
Does the page actually appear within my store?
Yes, the page renders as a native page within your Tiendanube store. It includes your header, navigation menu, footer, and your store’s entire style. Customers won’t notice any difference from the rest of your store.
Can I see how it looks before saving?
Yes, the preview on the right updates in real time as you modify the options. However, to see exactly how it looks integrated into your store, you can open the link to a test review.
Do the colors I choose override my store’s colors?
The colors you set here only apply to the elements on the review page (form, product card, buttons, etc.). Your store’s header, menu, and footer retain their own styles.
What happens if I don’t configure anything?
The page uses default settings that are neutral and adapt to most stores. But we recommend customizing it so it perfectly matches your brand.
Can I use my logo?
The logo that appears is your Tiendanube store’s logo, since the page is rendered within your store. You don’t need to configure it here.
Is the page responsive (mobile-friendly)?
Yes, the page is optimized to look good on any device: mobile phones, tablets, and desktops.
Can I change the text in the form fields?
The text in the fields (such as “Your rating,” “Your name,” “Your review”) is configured based on the language selected in Settings > Advanced. If you need custom text, the language overrides the defaults.
Can a customer review a product they didn’t purchase?
No, the page only displays the products from the order associated with the link. The customer cannot invent products.
What happens if a customer accesses the review link multiple times?
The first time, they can leave their review. If they access it again after submitting it, they’ll see a message indicating that they’ve already left their review.
Is the discount code generated automatically?
Yes, if you have multimedia incentives enabled in Settings > Multimedia, the code is generated automatically when the customer uploads a photo or video, and it is displayed on the Thank You Page.