Statistics Dashboard
At the top, you’ll find 4 cards with a summary of your reviews:
Total Reviews: The total number of reviews received
Pending: Reviews you haven’t moderated yet and are awaiting approval
Published: Approved reviews that are visible in your store
Rejected: Reviews you rejected and are not publicly displayed
Review Statuses
Each review can have one of the following statuses:
Pending: The review was submitted by a customer but hasn’t been moderated yet. It is not displayed in your store until you approve it.
Published: The review was approved and is visible to all visitors to your store.
Rejected: The review was rejected and is not publicly displayed. The customer is not notified of the rejection.
Filters and Search
You can use filters to find specific reviews:
Search
Type in the search field to search by:
Author Name
Product Name
Review Content
Filter by Status
All statuses: Shows all reviews
Pending: Only reviews awaiting moderation
Published: Only approved reviews
Rejected: Only rejected reviews
Filter by Rating
All ratings: No star rating filter
Positive (4-5): Reviews with 4 or 5 stars
Negative (1-2): Reviews with 1 or 2 stars
5 stars / 4 stars / etc.: A specific number of stars
Filter by Media
All content: No content type filter
With photos: Reviews that include photos
With video: Reviews that include video
With audio: Reviews that include voice messages
Text only: Reviews without multimedia files
Sort By
Newest: Newest reviews first
Oldest: Oldest reviews first
Highest rating: From 5 stars to 1 star
Lowest rating: From 1 star to 5 stars
Most helpful: Sorted by number of “helpful” votes
Information for Each Review
Each review in the list displays the following information:
Avatar and Name: The name of the customer who left the review. If they have an avatar, their photo is displayed.
“Verified” Badge: Indicates that the customer actually purchased the product (verified purchase).
Rating: The 1 to 5 stars the customer gave the product.
Title and Content: The title and text of the review.
Product: The name of the product the review is for.
Multimedia Indicators:
Image icon with a number: Number of attached photos
Video icon: Has an attached video
Microphone icon: Has a voice message
Helpful Votes: How many people marked this review as helpful.
“Answered” badge: Indicates that you have already responded to this review.
Date: When the review was published.
Status: The current status (Pending, Published, Rejected).
Acciones Individuales
For each review, you have different actions available depending on its status:
For Pending reviews:
Approve (green checkmark icon): Publishes the review and makes it visible in your store.
Reject (red X icon): Rejects the review. It will not be displayed publicly.
For all reviews:
View details: Opens a popup with all the review details, including full-size photos, videos, and audio clips.
Reply / Edit reply: Allows you to write or edit a public reply that will appear below the review in your store.
Delete: Permanently deletes the review. This action cannot be undone.
Three-dot menu
If you don’t see all the actions, click the three-dot icon (⋮) to view the full menu with all options.
Bulk Actions
You can select multiple reviews to perform batch actions:
Check the box next to each review you want to select, or use the header checkbox to select all reviews on the current page.
Once selected, a bulk actions bar will appear showing how many reviews you have selected.
Choose an action:
Approve: Publish all selected reviews
Reject: Reject all selected reviews
Delete: Permanently delete all selected reviews
Note: The action applies to ALL selected reviews. Check carefully before confirming, especially when deleting.
View Review Details
Clicking “View Details” opens a pop-up window with all the review information:
Customer information (name, avatar)
Overall rating
Review title and text
Associated product
Publication date
Current status
Multimedia Content:
Photos are displayed in a gallery
Videos can be played directly
Audio files have a built-in player
Your Response: If you’ve already responded, your response is displayed. If not, you can write one here.
Helpful Votes: How many people found this review helpful.
Reply to a Review
Replies are a great way to interact with your customers and show that you value their feedback.
To reply to a review:
Click “Reply” on the review you want to reply to.
A popup will open where you can write your reply.
Write your message. Remember that it will be publicly visible.
Click “Submit Reply” to save.
To edit an existing reply:
Click “Edit reply” on a review that already has a reply.
Modify the text in the pop-up window.
Click “Save changes.”
Tips for replying:
Always thank the customer for their feedback
For negative reviews, offer a solution or contact information for support
Be professional and courteous
Personalize your reply by mentioning the specific product or situation
Export Reviews
You can export your reviews by clicking the “Export Reviews” button in the upper-right corner. This will download a file containing all reviews based on the current filters.
Frequently Asked Questions
Are pending reviews displayed in my store?
No, reviews with a “Pending” status are only visible to you in the admin panel. Customers cannot see them until you approve them.
Does the customer know if I rejected their review?
No, the customer does not receive any notification when you reject their review.
Can I change a review from rejected to published?
Yes, you can approve a review that you previously rejected. Use the filters to display rejected reviews and then use the approve action.
Can I edit the content of a review?
No, you cannot modify the content written by the customer. You can only approve, reject, delete, or reply to it.
What happens if I delete a review by mistake?
Deletion is permanent and cannot be undone. Make sure you really want to delete the review before confirming.
Do replies appear immediately in the store?
Yes, once you save your reply, it appears immediately below the customer’s review in your store.
Can I delete my response to a review?
Yes, you can edit the response and leave the field blank, or simply delete the text and save.
How do “Helpful” votes work?
Visitors to your store can mark a review as “Helpful” if it helped them make a purchasing decision. This helps highlight the most valuable reviews.
Can review approval be automated?
Yes, you can set up auto-publishing rules in Settings > Advanced. For example, you can automatically approve 4-5 star reviews.